PPEI ERROR CODE FINDER

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Issue: The EZLYNK device isn’t broadcasting a WiFi signal (e.g., "EZLYNK_XX"), so you can’t connect via the app.

Suggestions:

• Unplug the EZLYNK device from the OBD-II port, wait 60 seconds, then plug it back in.
• Check for a blue light on the device—if it’s not lit, the device may be faulty.
• Inspect the OBD-II port for bent pins or debris that might prevent a proper connection.
• If the issue persists, contact EZLYNK support for a potential firmware update or device replacement.

Issue: You see the "EZLYNK_XX" network but can’t connect, or it says "Unable to connect."

Suggestions:

• Ignore the "No Internet Connection" message on your phone—it’s normal since the EZLYNK network connects to the vehicle, not the internet.
• Restart your phone and the EZLYNK device (unplug and replug into the OBD-II port).
• Ensure you’re within WiFi range (close to the vehicle) and there’s no interference from other networks.
• If the issue persists, update the EZLYNK app to the latest version and retry.

Issue: The EZLYNK app shows "Unable to communicate with your vehicle" when trying to stream data or tune.

Suggestions:

• Turn the vehicle’s key to the "Run" position (without starting the engine) to boot the ECM before connecting the EZLYNK device.
• Ensure the EZLYNK device is securely plugged into the OBD-II port.
• Check for any loose connections or damaged cables between the device and the port.
• If the issue continues, verify the ECM is not locked (e.g., similar to `$0333`) and contact your technician.

Issue: The EZLYNK device disconnects during a firmware update, leaving it in an unstable state.

Suggestions:

• Unplug the EZLYNK device from the OBD-II port, wait 30 seconds, then plug it back in.
• Connect to the EZLYNK app and check the firmware version under the "About" page in the "Settings" tab.
• If the firmware didn’t update, ensure a stable internet connection and retry the update.
• Contact EZLYNK support if the device remains unresponsive.

Issue: When installing a tune via the EZLYNK app, the progress bar stalls at 0%.

Suggestions:

• This often happens due to incomplete data downloads over cell data or unstable networks.
• Unplug the EZLYNK device, connect your phone to a stable WiFi network, and fetch the tune profile again via the "Cloud" button in the app.
• Plug the device back in and retry the installation.
• Ensure your vehicle’s battery is charged or connected to a charger, as low voltage can interrupt the process.

Issue: The EZLYNK app fails to link your vehicle with a technician for tune updates or diagnostics.

Suggestions:

• Ensure you’re connected to the internet or mobile data.
• In the EZLYNK app, go to the "Vehicle" tab, select your vehicle, tap "Technicians," and choose "Lynk."
• Enter the technician’s email address (provided by your dealer) and describe any vehicle modifications.
• If you don’t have the technician’s email, contact your EZLYNK dealer for assistance.